Being it houseware items, toys for kids, or any consumable or seasonal goods, Big Lots gives customers such an amazing experience in every product that customers never get anywhere else.

But it makes sure that they are aware of the demands and changing mindset of customers from there end. Big lots warmly welcome its customer to provide their honest feedback about the kind of service they are providing. Being such a big name in the market it is always important as well as difficult to maintain its name the same as it is.

And for maintaining, the same organization always needs to be in touch with their customer, about how they are feeling what is their opinion about the new changes being held in the organization, about any new product launched by the organization.

And for being in touch with customers, it is always good to have timely feedback from customers. That is a reason Big lots has organized an Online feedback survey where a customer is warmly welcomed to give their valuable feedback and suggestions. 

Just follow a few simple steps and you are good to go with the feedback:

STEP 1: Just type on google Big lots survey and you will find a way to survey or simply click on the link:

STEP 2: Once the survey page is loaded, Customer can choose their preferred language. Two options are provided by Big Lots, you can select any one either English or Spanish.

STEP 3: After selection of your preferred language, now you need to provide some mandatory details from the receipt (here receipt is the one which customer will get after every purchase from the big lot store):

  1. Register number
  2. Transaction number
  3. Store number
  4. Amount of purchase
  5. Time of Visit
  6. Date of Visit

Once all these details are provided, just click on the Start button and the feedback form is available for you.

Click on the being a survey and few questions will be asked from you, these questions include:

    Rate of the product you have purchased

    Your main aim of visiting the store

    You have made any purchase or it was window shopping

    Description of your visit

    Your overall satisfaction levels

    The primary purpose of the visit

    Assistance while shopping and many more.

In the end, you will be asked to rate the level of satisfaction from your end, where you can answer in the form of rating. The ratings will be from 5 to 1 as mentioned below:

5: Highly satisfied

4: Satisfied

3: Neither satisfied nor dissatisfied

2: Not liked

1: Hated

Now, since the customer is giving their valuable time while making the purchase from Big Lots store, the company always offers some of the other kinds of discount vouchers and gift cards which really makes the visit worth to any Big Lots store.

                                 At the end of the feedback form, the company always asks the customer whether they were provided the gift cards and discount vouchers or not. And in a case in any store the employees are not providing the same to any of the customers, strict actions are taken against the employee.

Big lots always try to adhere to all its norms and policies and that is one of the major factors that this brand has a great impact on its customers and is always successful in meeting all the demands of customers.


                                  Big Lots
                                  Attn: Customer Service
                                  300 Philippi Road
                                   Columbus, OH 43228-5311

Big Lots Survey Contact

  • Phone: 1-866-244-5687
  • Email: Big lots of E-mail
  • Open Hours: Monday to Friday 8:00 AM to 10:00 PM.
                     Saturday to Sunday 8:00 AM to 8:00 PM.
  • Official Website:

Working Hours of Big Lots Store

Monday:                                                    9:00 AM – 9:00 PM
Tuesday:                                                  9:00 AM – 9:00 PM
Wednesday:                                            9:00 AM – 9:00 PM
Thursday:                                                 9:00 AM – 9:00 PM
Friday:                                                        9:00 AM – 9:00 PM
Saturday:                                                  9:00 AM – 9:00 PM
Sunday:                                                     9:00 AM – 9:00 PM