One of the fastest growing fast food chain Subway has approx. 42,000 stores located in more than 100 countries. The company started from a selling Sandwich, and how has developed taste among customers of its salad, wraps, paninis and baked goods.
After Wendy, it is considered as the best provider of Healthy fast food options. It is also considered the top service provider worldwide.
This fastest growing fast food chain primarily sells submarine sandwiches (subs) and salads. It has most of the stores situated in the US and is considered one of the largest restaurant operators in the world.
Although subway was established in the US, the organization is well aware of the changing taste of customer from country to country. Hence, the menu for each subway store residing in multiple countries is different, depending on the preferences of the customer.
MARKETING FRONT OF SUBWAY
Coming to the marketing front, the subway is the second largest advertiser of fast food in the market. The advertising slogan of the subway is “Eat Fresh” and this is also maintained in all the stores of the subway, it always ensures that everything ordered by customers is sold in a fresh state.
Subway also runs a campaign in US TV named as Chuck, which is running very successfully and always encourage fans to make a purchase from stores of SUBWAY.
On the promotional front, SUBWAY always keeps one or the other offer to attract customers one of which includes the offer every year on NATIONAL SANDWICH DAY that is: Buy One, Get One. This offer is a kind of promotion of SUBWAY SANDWICHES.
CUSTOMER FEEDBACK SURVEY || TELL SUBWAY
To keep updates and details of the taste of customers, SUBWAY encourages customers to provide their valuable feedback on a timely basis.
SUBWAY has designed a simple online portal for taking feedback from customers, and customers just need to follow few simple steps for providing feedback to SUBWAY:
STEP 1: Launch the online feedback survey portal. Link to launch the portal is https://subwaylistens.com/?subwaylistens&mkt=en-IN&priv=78&con=78&tou=78&lang=en
After clicking on this link provide the details asked and click on BEGIN SURVEY button.
STEP 2: Enter the store Id listed on top of your receipt.
STEP 3: Fill the date and details and provide the feedback and overall satisfaction of the customer.
STEP 4: You need to provide validation code from your purchase receipt, in the next store you visit to redeem a free cookie
STEP 5: At the end of the survey you will be provided with a unique coupon code by email. Just copy that coupon code on the back of receipt where space is provided and bring it with you when you visit the subway next.
By providing feedback customer can tell SUBWAY how they are going. It is a means to communicate their visit to the SUBWAY store. In case the customer does not feel satisfied with any kind of service provided by SUBWAY they can mention the same also in this feedback form.
Resolving each and every concern of SUBWAY customer, the organization tries to improve on a daily basis and that is the reason that SUBWAY family is growing day by day over the years.
Questions Asked in the FEEDBACK SURVEY
The feedback survey is designed very carefully by the organization to take care of all the valuable aspects which are helpful in increasing the experience of the customer.
The questions belong to different categories which will include all the areas and fields which is part of SUBWAY. You can answer these questions by providing the rating. The rating is marked from 5 to 1 which is as follows:
5: Highly satisfied |*****
It refers that the customer is really very happy with the kind of service and the taste of the product provided by SUBWAY.
4: Satisfied | ****
It refers that the customer is happy and satisfied by visiting the SUBWAY store and does not have any issues with the store.
3: Neither Satisfied nor dissatisfied | ***
It refers that the customer is not that much satisfied with the SUBWAY store, but does not have any complaints also. It is like a 50-50 rating, neither very good not really bad.
2: Not Satisfied |**
It says that the customer is not satisfied with SUBWAY store. It can be the case where a customer does not find the quality of food that much worth or is not happy with the service provided.
1: Hated it|*
This is the worst-case scenario, in this, the customer does not like anything about the store and felt like it was a wastage of time visiting the store.
You need to answer all the questions with these ratings and later, in the end, you will be asked to provide the reason why you have given this rating. For different questions you can select a different rating, it is not that you can select only one rating for each and every question.
It might be a case that you are very happy with one product of SUBWAY but you are not satisfied with the service. So, depending on the type of question you can select your rating.
The feedback survey will not take much time, but these ratings and feedback from customers will Definity help SUBWAY to grow in a better form.
ONLINE STORE OF SUBWAY
It is not necessary that you have to go out every time for eating from your favorite store. You can also order online whenever you wish from the SUBWAY store. SUBWAY also have tie-ups with many big brands for providing home delivery service to its customers.
You just need to visit the online store of SUBWAY, order your food and within a few minutes, you will get it delivered at home.
If in case the customer finds any kind of difficulty with the online store or the delivery of the product, they are also welcomed to provide their valuable feedback so that the organization can improve the home delivery service for their customers.
For ordering from Online Store, just click on the Link https://www.subway.com/en-US/AboutUs
Click on the menu button to see all the options available in the online store.
Select the food which you wish to have and click on the START ORDER button.
This online portal is always an interesting forum for customers as it also has many times to time gifts and rewards for customers. You just need to click on the REWARDS and DEALS button to view all the exciting offers available at that point in time.
For better details of the online store and its products, customer needs to sign up the online store of SUBWAY. Even signing up for the first time also consists of many attractive reward points.
If you are a regular customer of SUBWAY, then for better services you can also install the SUBWAY application on your phone, this will not only help you in ordering from any location any time but will also keep you updated about any new items and its products launched by SUBWAY.
Tell Subway Reference Links
Subway Office Address.
You can write them letter also at their address which is Value Pay Services LLC, 9200 S. Dadeland Boulevard. Suite 705 Miami, Florida 33156
Contact The Tell Subway Survey Team
Subway Customer Service Phone Number.
Subway is available at 1 800 888 4848
Subway Map Location
There are Subway hours near you
- Sunday: 08:00 – 22:00
- Monday: 07:00 – 00:00
- Tuesday: 07:00 – 00:00
- Wednesday: 07:00 – 00:00
- Thursday: 07:00 – 00:00
- Friday: 07:00 – 00:00
- Saturday: 08:00 – 22:00
For exiting offers and deals from SUBWAY on your email you can visit https://www.subway.com/en-US/Promotions/NewsAndOffers
And for getting the deals by SMS you can go to the site https://www.subway.com/en-US/Promotions/SMS
In case of any kind of query or suggestion needed, you can contact subway by following the link https://www.subway.com/en-US/ContactUs/HowCanWeHelp